Locate the memory.dmp file, and then submit a support ticket with the dump file.If the driver letter that is assigned to the attached OS disk is F, you need to go to F:\Windows. On the recovery VM, go to windows folder in the attached OS disk.Locate dump file and submit a support ticket For more information, see (troubleshoot-bitlocker-boot-error.md#Decrypt-the-encrypted-OS disk). If the OS disk is encrypted, you must turn off the encryption before you move to the next step.For more information, see Snapshot a disk. Take a snapshot of the OS disk of the affected VM as a backup. To collect the Dump file, follow these steps: Attach the OS disk to a recovery VM If the issue does not resolve after waiting for the changes to process, you would need to collect a memory dump file and contact support. If you have a recent backup of the VM, you may try restoring the VM from the backup to fix the boot problem.
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